Welcome to Pexobia.com. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our city tours and cultural excursions.
By using Pexobia.com, you consent to the data practices described in this Privacy Policy. We encourage you to read this document carefully to understand our practices regarding your personal data.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address
- Booking Information: Tour preferences, dates, group size, special requirements
- Payment Information: Credit card details, billing address, and transaction history
- Identity Information: In some cases, passport or ID details for specific tour requirements
- Demographic Information: Age, gender, nationality, and language preferences
- Health Information: Any relevant health conditions or mobility requirements you choose to share
1.2 Non-Personal Information
We also collect non-personal information, including:
- Usage Data: Browser type, IP address, device information, operating system, access times
- Cookie Data: Information collected through cookies and similar technologies
- Analytics: Pages visited, links clicked, time spent on pages
2. How We Collect Information
We collect information through various methods:
- Direct Collection: When you make bookings, create accounts, fill out forms, or communicate with us
- Automated Collection: Through cookies, server logs, and other tracking technologies
- Third-Party Sources: From business partners, service providers, and publicly available sources
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage the tours and services you request
- To process payments and complete transactions
- To communicate with you about bookings, services, or inquiries
- To personalize your experience and deliver content relevant to your interests
- To improve our website, services, and customer experience
- To send promotional materials, newsletters, and updates with your consent
- To comply with legal obligations and enforce our terms
- To ensure the safety and security of our tours and participants
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
- Contractual Necessity: Processing necessary for the performance of our contract with you
- Legitimate Interests: Processing necessary for our legitimate business interests
- Legal Compliance: Processing necessary to comply with our legal obligations
- Consent: Processing based on your specific consent
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed for these purposes.
6. Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission
- Secure storage systems with restricted access
- Regular security assessments and updates
- Staff training on data protection practices
- Physical security measures at our facilities
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Sharing Your Information
We may share your information with:
- Service Providers: Third parties who perform services on our behalf (payment processors, tour guides, transportation providers)
- Business Partners: Hotels, attractions, and other tourism-related entities necessary to fulfill your booking
- Legal Authorities: When required by law, court order, or governmental regulation
- Corporate Transactions: In connection with a merger, acquisition, or sale of assets
We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data under certain circumstances
- Restriction: Request restriction of processing in specific scenarios
- Data Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw previously given consent at any time
To exercise these rights, please contact us using the information provided at the end of this policy.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our website.
10. Children's Privacy
Our services are not intended for individuals under the age of 16 without parental consent. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child without parental consent, we will delete that information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
12. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we take appropriate safeguards to ensure your data is protected.